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Frequently asked questions
Q. Are your products used or refurbished?
A. No! All our products are new. We do not sell any used or refurbished products.
Q. Do you offer next day air service?
A. Yes we do, the Paypal shopping cart is set up to accept this and other services. If you call in your order before 11:00 AM Eastern Standard Time you can guarantee next day air delivery, thru the shopping cart it would depend on the time of day the order is received.
Q. Do you ship internationally?
A. Yes we do, the Paypal shopping cart is now set up to accept this and other services, but occasionally extra charges are required due to special shipping requirements and location of delivery. Please note shipping costs do not include any customs duty, tax or tariffs you may incur in your country. We do not have any customs, tax or tariff information, you should inquire within your country for this information. All website prices are in US dollars.
Q. When Will My Order Ship?
A.
Weekdays: All in stock items ship on the same
business day for orders placed before 2pm (EST).
Orders placed after 2pm (EST) are processed the next business day.
Weekends:
Orders placed on Saturday, Sunday or Holidays will ship the next
business day.
Q. How do you ship?
A. Primarily United States Postal Service and UPS.Priority Mail Service: Typically arrives in 2 to 3 business days.
Please allow one extra day for orders shipped to Hawaii and Alaska addresses.
First Class Mail: 3 to 7 days
Parcel Post: up to 10 days
UPS: 2 to 7 days
FedEx 3 to 5 days
Q. Do you accept returns?
A. We have a No Risk return policy, all returns within thirty days of purchase can be exchanged or refunded. Product must be unused and in saleable condition in it's original packaging. All our products are 100% satisfaction guaranteed and are thoroughly inspected to ensure that the highest quality product has been shipped to you. If you should need to return an item; you should call us to confirm and receive a RA# when necessary.
Q. Do you have a printed catalog?
A. No, Sorry we do not have a printed catalog of our products. We have spent countless hours and exhaustive research into making our website and our products the very best available.
Q. Do you have a store?...........Where are you located?
A. Blue Moon Health Source does not have a brick and mortar store. We are a mail order business and do not have a customer accessible location.
Q. Do you have an order minimum?
A. No there is currently no minimum order at our website. Please refer to our How to Order page when ordering by mail. It will give you all the details we need to complete your order.
Q. Do you charge tax?
A. No, we do not charge sales tax.
Q. I purchased an item from the website before and now its not there, why?
A. If you do not see an item or if the buy button is missing or disabled then it is either out of stock or no longer a stocking item. We constantly update our inventory, but it is possible an item might be out of stock.
Q. Do you have any payment methods besides credit card?
A. We accept
American Express, VISA, MasterCard and Discover credit cards.
We also
accept ATM cards with a VISA or MasterCard logo.
Echeck through Paypal check-out is available.
C.O.D. service is no
longer available.
Q: I do not feel safe giving my credit card over the internet. Can I
place my order on hold and send you my credit card information by phone
or fax?
A: Our web site uses the highest standards of encryption software for
internet security. If you still do not wish to submit your credit card
information through our secure site, please call in your order to us with
a list of items, description, quantity desired, and prices.
We recommend that you do not send your credit card number through
regular e-mail, as it is not encrypted and may be viewed by a third
party as it travels the internet.
Please do not cut and paste the shopping cart, as our spam filter will prevent
receipt of your email.
